Terms of Service
1. INFORMATION ABOUT US AND HOW TO CONTACT US
1.1. www.axparis.com (“We”). We are a company registered in England and Wales under company number 7673699 and with our registered office at Unit 3 Trafalgar Business Park Broughton Lane Manchester M89TZ, Our UK VAT number Is 120061972. Options to contact us can be found on our contact us section.
1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.
2. YOUR STATUS
2.1. You may only purchase Products from us if:
(a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old); and
(b) you are an authorised user of the credit or debit card used to pay for your order; and
(c) you are resident in a country that we deliver to (please see our “Deliveries” page for further information).
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
3.2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order, We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
3.3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy here.
3.4. From time to time, we may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
3.5. These terms and conditions, and any Contract between us, are only in the English language.
4. DELIVERY
4.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
4.2. If no one is available at your address to take delivery, then the Products will be left in your designated safe place or at your local pick-up point. If this is not possible, after three failed attempts, we may end the Contract and clause 13 will apply.
4.3. Delivery of your order will be complete when We deliver the Products to the address you gave us, and the Products will be your responsibility from that time
4.4. You will own the Products once We have received payment in full.
4.5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
4.6. Please note postcode restrictions apply and that orders placed with Brand can only be delivered within the UK mainland and Northern Ireland. Check your eligibility.
4.7. Working Days excludes Saturdays, Sundays and Bank Holidays.
4.8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered, please contact us at enquiries@axparis.com. We reserve the right to request evidence of any disputed delivery, before issuing any refund of the price paid and/or any associated delivery costs.
5. INTERNATIONAL DELIVERY
If you order Products from us for delivery to a destination outside the UK:
5.1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; and
5.3 you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
5.4 please see our Returns Policy here for details on returning any Products to us from a destination outside the UK. If you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
6. PRICE AND PAYMENT
6.1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clause 8.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being but exclude delivery charges which are payable in addition and shown separately during the checkout process.
6.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
6.3. We accept payment by debit card or credit card, Klarna and Clearpay. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro.
6.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
If you pay using Klarna, such payment will subject to additional terms between you and Klarna available at: https://cdn.klarna.com/1.0/shared/content/legal/terms/en-GB/paylaterin3. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy/
If you pay using Clearpay, such payment will subject to additional terms between you and Clearpay available at: https://www.clearpay.co.uk/en-GB/terms-of-service. For more information about how Clearpay will handle your personal data see their Privacy Policy, available at: https://www.clearpay.co.uk/en-GB/privacy-policy.
If you pay using PayPal, such payment will subject to additional terms between you and PayPal available at: https://www.paypal.com/uk/legalhub/paypal/useragreement-full?locale.x=en_GB. For more information about how PayPal will handle your personal data see their Privacy Policy, available at: https://www.paypal.com/uk/legalhub/paypal/privacy-full.
6.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
6.6. Our liability to pay for the Product is satisfied once www.axparis.com has received your payment in full in accordance with clause 6.4 above.
7. YOUR RIGHT TO CANCEL THE CONTRACT (UK CUSTOMERS ONLY)
7.1. If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.
7.2. You are entitled to exercise your rights to cancel an order in respect of any one or all Products from an order. Please see our Returns Policy here for more details.
7.3. You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy here. You have until 14 days after the day you (or someone you nominate) receive the Products ordered under that Contract.
7.4. If you wish to cancel a Contract under clauses 7.1 to 7.3 above, please let us know within the timescales set out under those clauses. You can contact us,
(a) Email us: customer.services@axparis.com (b) Write to us via post: Ax Paris Unit3 Trafalgar Business PARK, Broughton Lane, Manchester. M89TZ
7.5. You may use a copy of the returns form available here, but you are not required to do so.
7.6. For full details on returns and items that are excluded from being returned, please see our Returns Policy here
7.7. If you cancel a Contract under clause 7.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than our nominated carrier (available via our UK returns portal) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us.
8. RETURNS
8.1. As an alternative to using your rights under clause 6.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy.
8.2. If you choose to return the Products using any method other than our nominated carrier (available via our UK returns portal), you will remain responsible for the Products, including for any loss or damage, until we receive them
8.3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item's label, tag, or security ribbon has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.
8.4. Please note a returns charge of £6.95 per parcel will be deducted from your refund amount, if you have chosen to use our nominated carrier (available via our UK returns portal).
9. YOUR RIGHT FOR A REFUND (UK CUSTOMERS ONLY)
9.1. If you are a consumer in the UK and you cancel your Contract under clause 7.1, We will:
(a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products, and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
(b) refund any charges you have paid for delivery of the Products to you, if returning your full order. The maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination.
(c) add an extra 10% on your refund price if you have opted for a store credit or gift card return, unless we have not been notified of your return within 14 days from the date of delivery or received your return within 28 days from date of delivery. If you purchased using store credit or a gift card, then you will not receive this extra 10% on your refund price.
(d) make any refunds due to you by the method you used for payment if you opt for a cash return or gift card return:
ㅤ(i) 14 days after the day on which We receive the Products back from you
(ii) 14 days after you inform us of your decision to cancel the Contract.
(e) deduct £6.95 from your refund, if you have chosen to use our returns portal to cover the cost of the returns service
9.2. Please see our Returns Policy for more information about returns and refunds.
10. FAULTY PRODUCTS
10.1. If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective
10.2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 7.2.
10.3. If you discover that your Product is faulty, we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
11. FAIR USAGE POLICY
11.1. To further protect against fraud and misuse of our returns services, we have put together a Fair Usage Policy. All returns and purchases must comply with our Fair Usage Policy.
11.2. Fraudulent, Suspicious, or Unusual Returns Activity
11.3. Your account may be flagged for fraudulent, suspicious, or unusual returns or purchasing activity
11.4. When reviewing your account, we will primarily consider:
excessive returns, far beyond the rest of our customer-base; the number of orders placed; the percentage of orders retained; the value of each order; complaints about unreceived orders; missing items; unusual activity patterns; returned items that we suspect have been worn; returned items that have signs of wear and tear; and returned items that do not correspond with the order.
11.5. At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary.
11.6. Nothing in this Fair Usage Policy shall affect your statutory rights.
12. OUR RIGHTS TO CANCEL THE CONTRACT
12.1. We may end the Contract at any time by writing to you if:
(a) you do not make any payment to us when it is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
(c) you do not, within a reasonable time, allow us to deliver the Products to you.
12.2. We may also end the Contract in the circumstances set out in clause 4.2.
12.3. If We end the Contract in any of the situations set out in clause 10.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur, as a result of you breaking the Contract.
13. OUR LIABILITY
13.1. If We fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
13.2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
13.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law
14. EVENTS OUTSIDE OUR CONTROL
14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
14.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our
Control affects our delivery of Products to you; we will arrange a new delivery date with you after the Event Outside Our Control is over.
15. INTELLECTUAL PROPERTY RIGHTS
15.1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
16. OTHER IMPORTANT TERMS
16.1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
16.2. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
16.3. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
16.4. You may only transfer your rights or your obligations under these terms and conditions or the Contract to another person if We agree in writing.
AX Paris
Unit 3, Trafalgar Business Park, Broughton Lane, Manchester, M8 9TZ
Company No. 7673699
VAT registration number GB120061972
All rights not expressly granted herein are hereby reserved.