How do I track my order?
Once your order has been shipped by our warehouse team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked at one the following links below:
Tracking numbers starting 120: https://www.dxdelivery.com/consumer/my-tracking/
Tracking numbers starting BZ: https://www.royalmail.com/track-your-item
Tracking number starting 056: https://www.skynetworldwide.com/
Tracking number starting 1550: http://www.dpd.co.uk/
If you are unsure please contact customer services at firstname.lastname@example.org and they will look into this and advise you further.
Please make sure when contacting customer service, that you supply both your order number and tracking number as they will need this to locate you on the system.
What are the current methods of delivery?
Average Delivery Time *+
UK Standard Delivery
3 – 5 working days
Royal Mail: £2.95
UK Next Working Day
Next working day Order must be placed before 5:00pm Mon - Fri
Please allow an extra day for delivery due to the festive period.
Royal Mail: £3.95
UK Saturday Delivery
Order before 5:00pm on Friday and choose Royal Mail Next Day Delivery
|Click & Collect||
Our Click & Collect service can only be delivered to UK Royal Mail Post Offices.
Orders are dispatched Monday- Friday only. (Please note we are closed for business Saturday and Sunday)
All next working day orders placed after 5pm on Friday will be dispatched Monday for delivery on Tuesday.
All next working day orders placed on Saturday & Sunday will be dispatched Monday for delivery on Tuesday.
Next working day orders are not delivered on Saturdays, Sundays or national bank holidays.
UK Next Working Day & Saturday Delivery (when available)
To guarantee UK Next Working Day & Saturday Delivery orders must be placed before 5pm on the day of dispatch. SHOE ORDERS MUST BE PLACED BEFORE 3PM.
To guarantee Next Working Day delivery and Saturday Delivery To Northern Ireland and Scotland orders must be placed by 3pm on the day of dispatch.
Please note there are a few exception areas where UK Next Working Day & Saturday Delivery are not guaranteed by 1pm.
- Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15, 17？26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16, (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3.
- Delivery after two working days by 5.30pm for postcodes: GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.
- Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.
- Our Saturday guaranteed delivery is not available to GY1 3 (Herm), GY9 (Alderney) GY10 (Sark).
INTERNATIONAL DELIVERY OPTIONS:
(PLEASE NOTE INTERNATIONAL DELIVERY IS NOT AVAILABLE ON FOOTWEAR)
CHANNEL ISLANDS & EUROPE
International delivery (0-2kg) - £7.99 - delivers in approximately 3-15 working days. Please note that delivery charges increase with weight, by £7.99 per 2kg. For example, an order of 4kg would cost 2 x £7.99 = £15.98.
International delivery - £9.99 - delivers in approximately 5-25 working days. Please note that delivery charges increase with weight, by £9.99 per 2kg. For example, an order of 4kg would cost 2 x £9.99 = £19.98. We regret we do not currently deliver to Canada.
USA and Australia
International delivery - £4.99 - delivers in approximately 3-10 working days Orders must be placed before 3pm to be despatched on the same day
Do I need to sign for my delivery?
We can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery.
What time can I expect my delivery?
For all UK orders placed, deliveries can be made anytime between 8am and 6pm.
European / International deliveries
Please note that delivery times vary depending on destination for our European/ International customers. We are unable to guarantee a delivery date for international parcels as this is the responsibility of the carrier once the item has been dispatched.
Delivery times will depend on the courier who has been chosen to deliver your parcel. AX Paris are unable to give a time slot for delivery of your parcels.
Do you offer express shipping for European / International customers?
At the current time we do not offer an express service to european / international destinations.