Delivery

Please note due to Christmas & New Year Bank Holidays and warehouse/ courier closures, we advise all customers to select Next Day Delivery at checkout to receive their order as soon as possible.

Orders placed after 5pm on Monday 23rd December, will be dispatched on Friday 27th December. If you have selected next day delivery, the approximate delivery date for your parcel is Saturday 28th December. (Please note this isn't guaranteed due to courier delays during the festive period)

Orders placed after 5pm on Monday 30th December, will be dispatched on Thursday 2nd January. If you have selected next day delivery, the approximate delivery date for your parcel is Friday 3rd January. (Please note this isn't guaranteed due to courier delays during the festive period)

Please check the following websites for delivery service updates and tracking information:

Royal Mail

DPD

What are the current methods of delivery?

UNITED KINGDOM

Please note, orders to the Channel Islands are sent on a Standard delivery service (3-5 working days) with Royal Mail at a fee of £6.95.

Orders are dispatched Monday- Friday only. (Please note we are closed for business Saturday and Sunday)

All next working day orders placed after 5pm on Friday will be dispatched Monday for delivery on Tuesday.

All next working day orders placed on Saturday & Sunday will be dispatched Monday for delivery on Tuesday.

Next working day orders are not delivered on Sundays or national bank holidays.

UK Next Working Day & Saturday Delivery (when available)

To guarantee UK Next Working Day & Saturday Delivery orders must be placed before 5pm on the day of dispatch.

To guarantee Next Working Day delivery and Saturday Delivery To Northern Ireland and Scotland orders must be placed by 3pm on the day of dispatch.

Please note there are a few exception areas where UK Next Working Day & Saturday Delivery are not guaranteed by 1pm. 

• Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15, 17？26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16, (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3, ZE2 (Whalsay).
• Delivery after two working days by 5.30pm for postcodes: GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.
• Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.
• Our Saturday guaranteed delivery is not available to GY1 3 (Herm), GY9 (Alderney) GY10 (Sark). 

How do I track my order?

Once your order has been shipped by our warehouse team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked at one the following links below: 

Tracking numbers starting JZ: https://www.royalmail.com/track-your-item

Tracking number starting 1550: http://www.dpd.co.uk/

If you are unsure please contact customer services at enquiries@axparis.com and they will look into this and advise you further.

Please make sure when contacting customer service, that you supply both your order number and tracking number as they will need this to locate you on the system.

Please note if you refuse the parcel upon delivery, it will be returned to us and the delivery fee will be deducted from your refund. This also applies if you haven't collected your parcel from a Royal Mail Post Office when using the Click & Collect service.

Do I need to sign for my delivery?

We can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery.

What time can I expect my delivery?

For all UK orders placed, deliveries can be made anytime between 8am and 6pm.

What if my parcel hasn't arrived by the estimated date of delivery?

If your parcel hasn't arrived by the estimated date of delivery, please contact our customer service team at enquiries@axparis.com. Our customer service team will liase with the delivery partner selected to investigate the issue.

Please note if you have not received your parcel, you must contact us within 48 hours of the estimated delivery date.

Please make sure to enter the correct address at the checkout, this cannot be changed once an order has been placed. We cannot be held responsible for orders that have incorrect address', which also invalidates Protect My Order.

What if I've had an issue with my delivery?

If you've had an issue with your delivery, please contact our customer service team at enquiries@axparis.com. Our customer service team will liase with the delivery partner selected to investigate the issue.

Please note if your parcel has arrived damaged, you must contact us within 12 hours of delivery with proof of the damage. 

If there are any items missing from your parcel, you must contact us within 1 working day of delivery. We cannot be held responsible for missing items if you have not reported this to us within the time frame stated above.