Returns
How to return/ exchange your order
You must notify us of your return within 14 days from the date of delivery. Once you have notified us, you must send your item(s) back within a further 14 days.
Items should be returned in their original condition, allowing for reasonable handling to establish their nature, characteristics and fit.
RETURN THROUGH OUR PORTAL: HERE
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Register your return
Enter your order number and select the item(s) you wish to return. -
Choose your return option
Where available, you can choose:
- Refund to your original payment method
- Exchange for another size
- Store credit
- Gift card
A £6.95 admin fee applies to refunds made to the original payment method. Customers who choose store credit or a gift card will not be charged the admin fee and will receive a 10% bonus.
By selecting store credit or a gift card and submitting your return, you confirm your chosen refund method. Once submitted, your refund method cannot be changed.
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Prepare and send your parcel
Include your completed returns form or original order invoice inside your parcel. If these are unavailable, include your full name, email address, order number, item(s) being returned and reason for the return.
Use the Royal Mail label or QR code generated through the portal and take your securely packaged parcel to your local Post Office. Please keep your proof of postage until your return has been processed.
RETURNS VIA YOUR OWN METHOD
You can arrange your return using a postal service of your choice. You must notify us at enquiries@axparis.com within 14 days of receiving your order and send the item(s) back within a further 14 days.
You will be responsible for the postage cost and the parcel until it reaches us. We strongly recommend using a tracked service and keeping your proof of postage.
Returns sent without registering through our Returns Portal may take longer to identify and process. The £6.95 admin fee will still apply to refunds made to the original payment method.
Once received, your return will be inspected and matched to your order before being processed. Missing or incomplete order information may delay processing.
LATE RETURNS PORTAL: HERE
If you notify us that you wish to return your item(s) after the 14-day cancellation period, your statutory right to cancel may have expired. However, we may accept your return under our Late Returns Policy.
If your late return is accepted:
- Your refund will be issued via gift card.
- A £7.95 admin fee applies
- The 10% gift card bonus will not apply.
- Gift cards are non-transferable and expire 9 months from the date of issue.
Returns requested more than 3 months after the date of purchase will not be accepted, under our Late Returns Policy and a gift card will not be issued.
For full details, please see our Returns Policy HERE.
Your statutory rights are not affected by our Returns Policy, including your rights in relation to faulty, damaged, incorrect or misdescribed goods.