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If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt.Shoes must be returned in their original boxes. We will then issue a full refund minus the original postage cost. Unfortunately we regret we are unable to offer exchanges.
Jewellery and hosiery (tights) are non-returnable items.
Please note that we are not able to accept returned items outside of our returns period.
Any items received outside of our returns period, without prior written agreement from us, would be returned to sender.
Returns are your responsibility as we do not offer a pre-paid returns service. We therefore strongly recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method - please see below steps for how to return items.
If the item you received is faulty please contact customer services via the Contact Us page, or by sending us a message on your order.Please quote your order number, your name and address, details of the product and the reason for return.We will then advise you on how to proceed with the return. No alterations are permitted to be made to the item. You have 30 days from receipt of the faulty item to return it to us.
HOW TO RETURN AN ITEM
In order to return an item/s, please follow these steps:-
1.Download a Returns Form
Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.
Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper.The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.
2. Wrap your item/s
Please include your returns form in your parcel.
Please wrap your items and form securely in the original packaging, and attach a label onto the parcel with the below address on -
AX PARIS WEBSITE RETURNS
Unit 3 Trafalgar Business Park
3. Return your parcel by a trackable method
We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company.
Please keep a safe note of your returned parcel’s tracking number.
Your refund will be issued to the payment method used to pay originally for the item.
Once a refund is issued from us, please allow up to 30 working days for the refund to reach your account. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 30 working days of returning your item you have not been refunded, please contact us on our Contact Us page.