If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt.
We will then issue a full refund minus the original postage cost.
Unfortunately we regret we are unable to offer exchanges.
Shoes must be returned in their original boxes.
Jewellery and hosiery (tights) are non-returnable items.
Swimwear can only be returned if the hygiene seal is in place and has not been broken.
Sets of two-part items, such as bikinis or suit sets of any kind must be returned as a complete set.
Please note that we are not able to accept returned items outside of our returns period.
Any items received outside of our returns period, without prior written agreement from us, would be returned to sender.
Returns are your responsibility as we do not offer a pre-paid returns service.
We therefore strongly recommend you send back items via Royal Mail 1st Class Signed For, or a similar trackable method - please see below steps for how to return items.
If the item you received is faulty please contact customer services via the Contact Us page, or by sending us a message on your order.
Please quote your order number, your name and address, details of the product and the reason for return.
We will then advise you on how to proceed with the return.
No alterations are permitted to be made to the item.
You have 30 days from receipt of the faulty item to return it to us.
HOW TO RETURN AN ITEM
Royal Mail or CollectPlus £3.95 (UK customers only)
If you decide to use either of the returns labels provided, please peel it off and stick it to the outside of the return parcel, covering any other barcode and address. Please note that we will deduct £3.95 from your refund to cover the postage.
You can take your returns to any Royal Mail post office, or if you use the CollectPlus label there are over 6,500 locations you can choose from. Alternatively you can create your own returns label for CollectPlus here.
In order to return an item/s, please follow these steps:-
1.Download a Returns Form
Please download a copy of the returns form here – [Download returns form (PDF)] or [Download returns form (Word)]
Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.
Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper. The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.
- Wrap your item/s
Please include your returns form in your parcel.
Please wrap your items and form securely in the original packaging, and attach a label onto the parcel with the below address on -
AX PARIS WEBSITE RETURNS
Unit 3 Trafalgar Business Park
- Return your parcel by a trackable method
We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company.
Please keep your postage receipt safe until your return has been processed.
Your refund will be issued to the payment method used to pay originally for the item.
Please allow 15 working days, from the date of posting your parcel to us, for your returned items to be processed and your refund to be issued.
Once a refund is issued from us, please allow up to 30 working days for the refund to reach your account. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 30 working days of returning your item you have not been refunded, please contact us on our contact us page or email our customer service team at firstname.lastname@example.org.
**PLEASE ENSURE YOU ENCLOSE A RETURNS FORM OR SOME PAPERWORK TELLING US YOUR DETAILS WITHIN YOUR PARCEL.
IF A PARCEL IS RETURNED WITHOUT PAPERWORK ENCLOSED WITH THE GOODS, IT IS IMPOSSIBLE FOR US TO IDENTIFY THE SENDER, AND TO THEREFORE ISSUE A REFUND FOR THE PARCEL**