If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt,
We will then issue a full refund minus the original postage cost,
Unfortunately we regret we are unable to offer exchanges unless faulty or incorrect,
Shoes can only be returned that have not been worn on a hard surface and are therefore scratched and unsellable. Shoes must be returned in their boxes.
Jewellery (ear rings) and hosiery (tights) are non-returnable items,
Swimwear can only be returned if the hygiene seal is in place and has not been broken,
Sets of two-part items, such as bikinis or suit sets of any kind must be returned as a complete set,
Please note that we are not able to accept returned items outside of our returns period,
Any items received outside of our returns period, without prior written agreement from us, would be returned to sender.
If the item you received is faulty please contact customer services via the Contact Us page by emailing email@example.com
Please quote your order number, your name and delivery address, details of the product and the reason for return.
We will then advise you on how to proceed with the return.
No alterations are permitted to be made to the item.
You have 30 days from receipt of the faulty item to return it to us.
HOW TO RETURN AN ITEM
Unfortunately we are unable to offer free returns please follow the steps below on how to return items.
You can take your returns to any Royal Mail post office, or if you use the CollectPlus label there are over 6,500 locations you can choose from. Alternatively you can create your own returns label from CollectPlus here - https://www.collectplus.co.uk/axparis or Royal Mail here - http://www.royalmail.com/track-my-return/create/1912
If you use any of the above return labels via the links provided, there will be a deduction of £3.95 from your refund.
Alternatively if you do not have access to a printer please return via your preferred carrier.
In order to return an item/s, please follow these steps:-
1. Download a Returns Form
Please download a copy of the returns form here – Download returns form (PDF) or Download returns form (Word)
Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.
Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper.The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.
IF YOU HAVE NO ACCESS TO A PRINTER
Please write your name and order number on a piece of paper stating why you are returning the item. Insert this note inside your parcel along with your returning items.
2. Wrap your item/s
Please include your returns form or order invoice in your parcel.
Please wrap your items and form securely in the original packaging, and attach a label onto the parcel with the below address on -
AX PARIS WEBSITE RETURNS
Unit 3 Trafalgar Business Park
If after 30 working days of returning your item you have not been refunded, please contact us on our Contact Us page.
PLEASE ENSURE YOU ENCLOSE A RETURNS FORM OR SOME PAPERWORK TELLING US YOUR DETAILS WITHIN YOUR PARCEL.
IF A PARCEL IS RETURNED WITHOUT PAPERWORK ENCLOSED WITH THE GOODS, IT IS IMPOSSIBLE FOR US TO IDENTIFY THE SENDER, AND TO THEREFORE ISSUE A REFUND FOR THE PARCEL