Once your order has been placed you will receive a confirmation message by email, you may find this email in your junk folder. This email will advise you that your order status is Awaiting Fulfilment, which means we are ready to fulfil your order. The email sent to you will contain your order number, delivery details, items ordered and shipping method.
To ensure efficient shipping of your order we aim to have the parcel dispatched as quickly as possible. Unfortunately this does mean that once you have placed your order on the site, you will not be able to make amendments to the order.
Once your order has been shipped by our warehouse team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked at one the following links below:
Tracking numbers starting 120: https://www.dxdelivery.com/consumer/my-tracking/
Tracking numbers starting BZ: https://www.royalmail.com/track-your-item
Tracking number starting 056: https://www.skynetworldwide.com/
In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If these events occur we will email you as soon as possible to confirm any cancellation / amendment to your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
When all your items have been added to the basket and you have proceeded to checkout you can enter your discount code into the Coupon Code box and click Apply. You can then head over to the checkout to complete your order.
Only one discount code can be used per order. Do please note that discount codes cannot be used in conjunction with any other promotion or in addition to any student discount you may be entitled to.
Discount / coupon codes are only valid for certain categories as advised in our newsletters or promotions. If you enter a discount code for items not within the correct promotional category, the discount code will not apply.
The following payments types can be used on our site:
Sorry, but for security reasons and in order to protect customer data, we regret we cannot take telephone orders.
Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment.
They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.
If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email
with further details on how to pay. Your email will contain a link to Klarna where you can settle your
payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may
Neither Klarna nor AX Paris run credit searches against you that could impact your credit rating.
Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see
and which does not affect credit scoring.
After AX Paris has sent your order, you will receive an email with payment instructions, telling you
when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your
email to hand, you can contact Klarna’s Customer Service here .
If you want to make a purchase with Klarna you need to provide your name, address and email address.
For some orders you may need to provide your mobile number or date of birth, too. All information will be
sent to your email address, including payment reminders and links to your online statements. It's very
important, that you give us the correct details, as otherwise you will not receive the payment information
and so be liable for delayed payment fees.
Payment information is processed securely by Klarna. No card details are transferred to or held by
AX Paris . All transactions take place via connections secured with the latest industry standard
Although Pay After Delivery is widely promoted it is not always universally available. The Pay After
Delivery method is automatically generated by algorithms that are dependent upon a number of factors
including amount of order, the e-store, previous order history and item availability. Alternatively, you are
able to complete your order by paying by credit or debit card at the checkout.
You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of
our Pay After Delivery payment option, where you can pay for the goods once you have received them via
debit or credit card.
If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the
email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service
If you pay by card, AX Paris will confirm your order right away. If paying by Pay After Delivery,
Klarna will send you a payment confirmation to the email address that you have used for your order. If
you have made a payment but not received the payment confirmation, you can always check the status of
your order and payments by logging in at www.klarna.com .
If you would like to cancel your order, we ask you to contact the store where you made your purchase.
As soon as the store have registered your cancellation or your return, the refund will be processed within
5 business days.
If you are close to your Pay After Delivery payment due date, you should also contact our Customer
Service who will make any necessary adjustments to the statement and provide further help if needed.
Once the store has received the return (partial or full) and you have received their confirmation of this, an
updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your
invoice will be closed.
With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right
away. If your due date is near and there is no sign of your goods, please call the store to check on
delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your
If you have paid for your order with card, the refund will be made back to the same card. If you paid using
bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the
repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it
Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address
other than your billing address. At the checkout, you will be given the option to enter a separate delivery