Give your look an update with these chic heels. Perfect for adding a touch of glam to your look, the platform front is sure to give your going-out style that extra lift
UK (England, Scotland, Wales & Northern Ireland) -
Standard delivery - £2.95 - delivers in approximately 3-5 working days
Next working day delivery - £3.95 - delivers the next working day (Mon-Fri 8am-6pm) to mainland UK **
For next working day orders, orders must be placed by 5pm the working day before you require delivery. Orders will be delivered on the next working day.
Next working day orders placed after 5pm will be despatched the following working day and received on the next working day after despatch.
Next working day orders are not delivered on Saturdays, Sundays or bank holidays
Please see below for when you would receive your next working day order -
|If you place your next working day order by ....||You will receive it on .....|
|5pm on Mon||Tues 8am-6pm|
|5pm on Tues||Weds 8am-6pm|
|5pm on Weds||Thurs 8am-6pm|
|5pm on Thurs||Fri 8am-6pm|
|5pm on Fri||Mon 8am-6pm|
**postcode restrictions apply
Channel Islands & Europe -
International delivery (0-2kg) - £7.95 - delivers in approximately 3-15 working days
Please note that delivery charges increase with weight, by £7.95 per 2kg.
For example, an order of 4kg would cost 2 x £7.95 = £15.90.
Rest of the World -
International delivery - £15.95 - delivers in approximately 5-25 working days
Please note that delivery charges increase with weight, by £15.95 per 2kg.
For example, an order of 4kg would cost 2 x £15.95 = £31.90.
UK Saturday Delivery (when available) -
Restrictions apply. Saturday delivery service is not available for residents in Northern Ireland , Republic of Ireland, Scilly Isles (TR21-TR25), Isle of Man (IM postcodes), Channel Islands (JE & GY postcodes). Saturday delivery service only applies to the following postcode areas in Scotland - EH, G, ML.
Having trouble tracking your order? We will check your order status and give you an update.
Please submit a ticket here with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and in their original packaging within 14 days of receipt. We will then issue a full refund minus the original postage cost. Unfortunately we regret we are unable to offer exchanges.
Jewellery and hosiery (tights) are non-returnable items.
Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method.
If the item you received is faulty please contact customer services via the Contact Us page, or by sending us a message on your order.
Please quote your order number, your name and address, details of the product and the reason for return.
We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
Please note delivery charges are only refundable if you have received a faulty or incorrect item.
HOW TO RETURN AN ITEM
In order to return an item/s, please follow these steps:-
1.Download a Returns Form
Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.
Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper.The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.
2. Wrap your item/s
Please include your returns form in your parcel.
Please wrap your items and form securely in the original packaging, and attach a label onto the parcel with the below address on -
AX PARIS WEBSITE RETURNS
Unit 3 Trafalgar Business Park
3. Return your parcel by a trackable method
We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company.
Please keep a safe note of your returned parcel’s tracking number.
Your refund will be issued to the payment method used to pay originally for the item.
Once a refund is issued from us, please allow approximately 10 working days for the refund to reach your account. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 28 working days of returning your item you have not been refunded, please contact us on our Contact Us page.